Forum Discussion

Grrrly's avatar
Grrrly
Newbie
4 months ago

HBO Max app is not working anymore

The HBO Max app on my Roku TV has stopped working a few weeks ago. The app just gets hung up. So far I have tried the following:

-updated the tv software 

-updated the app

-Uninstalled and reinstalled the app

-the tv is unplugged daily (used in backyard)

-Performed a factory reset

None of these have worked. My other streaming apps are working without issue. The HBO Max app just gets hung up even after reinstall, I don't even get to the screen to sign in.

Please help!

app playback

6 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    Greetings,Grrrly​!

    We understand you're having a problem with the Max app. After attempting the troubleshooting steps, I found that videos from other apps play fine. Contact the App provider's customer support team to report the issue and get help. The app developers themselves maintain apps on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

    Just let us know if you need anything else!

    Roku Community Team

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 months ago

      When a Roku moderator marks something as "solved", I'm guessing they really mean "closed".

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 months ago

      Hi there kirkjerk​

      We'd like to know if you're experiencing an issue with your HBO Max app. If so, please describe the behavior of the problem so we can investigate it further.

      Roku Community Team

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      2 months ago

      Hey kirkjerk​,

      Having an issue? We’d like to help!

      To better assist you, could you please provide some additional info:

      • Are you seeing any error messages?
      • Is this happening on a specific app, multiple apps, or certain content?
      • What exactly is happening? What’s the behavior you’re seeing?
      • Have you tried any troubleshooting steps so far?

      The more details you share, the easier it’ll be for us to assist you. Thanks!

      Mary F
      Roku Community Team

      • kirkjerk's avatar
        kirkjerk
        Reel Rookie
        2 months ago

        So I was able to get through my HBO Max problem by removing and reinstalling the app.

        Then it started up on Hulu. 

        I dig Roku, esp the Apple Display sharing, but I hope the apps on the platform seem more reliable over time... sitting at an endless title screen stinks