No response from Roku? They’ve planned for these devices to die? mine has worked for two years. Suddenly I have solid light but “no signal”. Did the reset. Nothing.

Hello again Kariza,I sincerly hope I'm not talking to an robot, I just said in my last reply I have tried everyting in this forum, on your website regarding this issue including the links you are sending to me. So, I say again, I have tried multiple times what it says there. THE SAME MESSAGE!

I see this is a common issue amongst users with old devices like mine, in the last few weeks multiple persons have the same or very similar issue, looks like it is a limitation in the software, I want please a strait answer and a resolution, I provided tbe i formation you have asked, it's mo point us playing cat and mouse. The device and the peripherals are in perfect condition, it is a software limitation in order to push us to buy a new device, for me this is fine, so I need a resolution fast, so I know if I need to sue your company or we can settle this here in pace. Thanks!

I wouldn't say it's a known flaw, but electronic devices die and it sounds like yours is dead. If you've tried a factory reset by holding in the reset button for no less than 30 seconds with the power connected then you should pursue a warranty return if it's less than a year old.https://support.roku.com/article/208757058-Step-by-step-instructions-for-returns-and-warranty-replacements

Hey Lox Thanks for bringing this to our attention. Have you made sure that the input (sometimes referred to as source) matches the one to which you have the Roku player connected? We would also recommend performing the troubleshooting steps below: The video cable is not connected properly or the cable is faulty Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable. There is a problem with the TV Try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV. Try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV. If all else fails… Disconnect and reconnect all cables including the power cable. Let us know how it goes! All the best, Kariza

I did all this. All of it. Multiple time. no signal

Roku Express solid white light and no signal

40 Replies

Replies have been turned off for this discussion

RokuKariza-D
Retired Moderator
5 years ago
Hey Lox

Thanks for bringing this to our attention.

Have you made sure that the input (sometimes referred to as source) matches the one to which you have the Roku player connected?

We would also recommend performing the troubleshooting steps below:

The video cable is not connected properly or the cable is faulty

Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV.

If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.

There is a problem with the TV

Try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV.

Try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.

If all else fails…

Disconnect and reconnect all cables including the power cable.

Let us know how it goes!

All the best,
Kariza
- Lox
  Reel Rookie
  5 years ago
  I did all this. All of it. Multiple time.
  no signal
  - RokuKariza-D
    Retired Moderator
    5 years ago
    Lox
    
    Thanks for the update.
    
    Please reply here with the serial number/device ID of the affected Roku device. It can be found underneath the device itself.
    
    Once we have the information needed, we'll be able to forward it to our support team for further assistance.
    
    All the best,
    Kariza
- Quonji
  Reel Rookie
  3 years ago
  Same here I have troubleshooted this unit and im in disbelief bought it a year ago couldn't get it going got sidetracked streamed on another device and today was dead set on getting it going the tell tale sign that its a defective unit right out of the box is when u hold reset button in and the white light never blinks to indicate it was factory reset but of course tried different cords and tv screens even this is dead out of the box here is the kicker this is my second Roku device the first one at least worked a year before dying no light ever came back on . I absolutely will not spend money again this unit never worked I need to talk to someone in customer relations perhaps ?please contact me directly regarding this mishap my model # is 3700X and Serial 7G26A4522284 aka DOA please make this right anyone in support
  - RokuMary-F
    Community Moderator
    3 years ago
    Hi Quonji,
    
    Thanks for your first post in the Roku Community!
    
    We appreciate you letting us know about this issue with your Roku Express. We apologize for any inconvenience this has caused and we will work with you to know what went wrong so we can assist you further and fix the issue.
    
    Can you please verify how are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV to see if you are seeing the same issue?
    
    If the behavior continues, review the suggestions for determining why What to do if you cannot see the picture from your Roku® streaming player on your TV | Roku
    
    Please keep us posted and we'll continue assisting you from there.
    
    Best regards,
    Mary
- Khadija96Roo
  Newbie
  3 years ago
  Mine did the exact same one minute was working then just stopped the light comes on but does not connect to the TV done the reset nothing happened took all plugs out blowed into all the sockets in case dust was in there left unplugged for 2 minutes changed hdmi in the TV still nothing I have light on the Roku box but still just blank on the tv
Alex07
Newbie
4 years ago
Hello
I have an roku express that I am experiencing a solid white light and no response when using the controller or the app. I made an attempt to troubleshoot the roku following the instructions of trying different combinations of HDMI and power sources, original and alternative HDMI and outlet wires, 2 different TVs, but nothing was able to fix it and bring the picture or sound back.
Model: 3930X
SN: S000830ATH42P

Alex
- RokuMary-F
  Community Moderator
  4 years ago
  Hi Alex07,
  
  Thanks for reaching out and providing me with your information.
  
  I have passed along your information to our Support team. They will follow up and assist you.
  
  We appreciate your patience for the time being.
  
  Best regards,
  Mary
  - pkrockwell
    Reel Rookie
    4 years ago
    Roku Ultra was working fine up until recently. Now there is a solid white light indicating power, but no video/audio output through hdmi. Have completed all troubleshooting and have arrived at the conclusion of it being a faulty unit. There is no response from the unit when I hold down the reset button.
    Model:4800x
    Serial:s02a2094te1y
pkrockwell
Reel Rookie
3 years ago
No fix. Moved on

Forum Discussion

Roku Express solid white light and no signal

40 Replies

Recent Discussions

NowTV app picture quality issue

Total reset?

Wentworth missing episode

Howdy App: Sign-In Loop & Double Charge

Need help for senior user!