Roku Express solid white light and no signal
No response from Roku? They’ve planned for these devices to die?
mine has worked for two years. Suddenly I have solid light but “no signal”. Did the reset. Nothing.
Forum Discussion
Same here I have troubleshooted this unit and im in disbelief bought it a year ago couldn't get it going got sidetracked streamed on another device and today was dead set on getting it going the tell tale sign that its a defective unit right out of the box is when u hold reset button in and the white light never blinks to indicate it was factory reset but of course tried different cords and tv screens even this is dead out of the box here is the kicker this is my second Roku device the first one at least worked a year before dying no light ever came back on . I absolutely will not spend money again this unit never worked I need to talk to someone in customer relations perhaps ?please contact me directly regarding this mishap my model # is 3700X and Serial 7G26A4522284 aka DOA please make this right anyone in support
Hi Quonji,
Thanks for your first post in the Roku Community!
We appreciate you letting us know about this issue with your Roku Express. We apologize for any inconvenience this has caused and we will work with you to know what went wrong so we can assist you further and fix the issue.
Can you please verify how are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV to see if you are seeing the same issue?
If the behavior continues, review the suggestions for determining why What to do if you cannot see the picture from your Roku® streaming player on your TV | Roku
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
