Solving playback issues

[gly]

Each time I go to Youtubetv it reloads the ap.  Now it says I do not have enough memory to reload the ap

[RokuReynan-L · Accepted solution]

Hi, @gly.

Welcome to the Roku Community!

Thanks for letting us know about having an issue with a Youtube TV that keeps reloading. We'd be happy to help you with this.

To start, is this happening to other channels as well? Also, when did the issue start?

In the meantime, you may try restarting your streaming device:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Furthermore, you may visit this support article on how to resolve a channel playback issue

If the issue persists, please let us know.

Regards,
Reynan

[Tvb3]

Ive read old posts. This is clearly a glitch on your end. It happened on two tvs in one day. There are no capacity issues on these tvs. It happened literally while I was in the middle of watching a show on youtubetv. I pay $75 a month for youtube tv and i cant watch it!!!  Also I do not have the options losted like you say in the directions. Once I go to settings nothing matches per your directions on my roku. 

[RokuEmmanuel-D · Accepted solution]

Hi there, @Tvb3.

We completely understand the frustration that can arise when you encounter issues while trying to stream YouTube videos. No worries; we're here to get this sorted out for you.

If you are having trouble rebooting your devices, you may refer to this support article, "How to system restart your Roku streaming device." Also, you may try removing the YouTube app and reinstalling it to see if that resolves the issue. 

Try this... 

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.

2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.

3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please let us know if this works for you. 

All the best,
Emman