Solving playback issues

[bamashooter]

Having frequent, intermittent buffering issues. Especially happens with ESPN watching college football. Then it transitions to any channel I flip to. But it also does it on other channels without having been watching any sports. This happens only with YTTV. All other apps are gtg. I can watch a live channel on another app with no issues. That same live show on YTTV will be buffering. No doubt the nexus is YTTV.

[RokuEmmanuel-D]

Glad to have you join us here in the Roku Community, @bamashooter!

Thanks for posting about your experience here with YouTube TV. We're here to help you sort this out. 

For starters, since this is only happening to YouTube TV, we would recommend doing this simple fix below:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

If that doesn't work, you can find more troubleshooting steps here.

Let us know if this helps or if you need additional tips to speed things up!

Best,
Emman

[DJL_TV]

To BonkedAgain, I have (almost) the identical issue, except that the problem is limited to 4K broadcasts on YTTV.

Everything else works perfectly, including non-4K programming on YTTV and 4K programming on YTTV that I view in non-4K, as well as everything else that's not YTTV at all, including 4K programming from other sources.

My broadband connection and wi-fi is very stable and way more than fast enough to support 4K programming.

I've rebooted/restarted everything.  I tried the "turn off the audio 5.1" trick.  I did everything recommended and more.  The problem persists--buffering every few seconds, always, for both live broadcasts and DVR'd ones.

I too have a TCL Roku TV, model 75R615 - a very expensive TV.

I suspect there is a problem with YTTV that affects me (this TV) specifically.

How did you learn of the problem you found about affecting your TCL model?

Your workaround isn't really a true solution, and if you know this to be a YTTV issue, YTTV must know it too.  What are their plans to fix this?  Do you know?  Do they have plans to fix this?

[RokuEmmanuel-D]

Hey, @DJL_TV.

Happy to have you join us here!

We'd like to know more about the issue you're currently having with YouTube. 

Please tell us more about...

• When did you first notice this issue? 
• Are there any recent updates that you know of before this issue happened?
• Have you tried connecting your TV to another network, such as a mobile hotspot, and see if there are any changes?

Please get back to us soon!

Best,
The Roku Community Team

[DJL_TV]

Hi @RokuEmmanuel-D ,

Thank you for taking an interest in my issue.

To answer your questions:

I signed up for a YTTV 4K free trial in early February, before the Super Bowl.

The problem was observed immediately.  4K has never worked properly at any point since I signed up.

As I said, 4K works fine on the same TV coming from other sources.  And YTTV works fine for everything that's not 4K.

The only "update" was enrolling in the YTTV free trial.  I have had YTTV for years, I have had my TV for years, I have had my ISP and modem for years, and my router for several months.  No changes, no problems.

No, I have no other network/internet source available, other than the two bands I have on my dual band router.  I have tried both, obviously, to no avail.

[RokuEmmanuel-D]

Sorry for not getting back to you sooner, @DJL_TV!

Are you still experiencing the issue? If so, please let us know so we can continue assisting you.

We're looking forward to hearing from you soon!

Roku Community Team