Solving playback issues

[RokuERey]

@RosetteStudios,

Thanks for keeping us posted!

We're sorry for the delay in our solution to this. I see your report and the details you've provided regarding this.

We still don't have any further updates about this.

Thank for you your patience and understanding!

Regards,
Rey

[RokuERey]

@Nobody22,

Thank you for the report!

We understand the situation. The information requested by @RokuEuniceL is required in order for us to provide an update to the appropriate Roku team.

We'll be looking forward to hearing back from you.

Regards,
Rey

[cpshifflett]

I am having the same issue.  I have 3 Roku devices.  2 work fine.  1, the Prime app loads but then get a message that Something went wrong.  I have removed the app, rebooted, and reinstalled the app with no change.  This is frustrating.  I have a relatively new Roku streaming stick 4k.

[Cyclist]

Will this issues be resloved?

[Cyclist]

I have an open case with Roku but no response as of today.