Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Thompsonnicole0
Reel Rookie

Re: my Pluto channel is not working on any Roku device in my home

Jump to solution

Yay! It works now. I removed the channel and add it back and it’s working. Thank you for resolving the issue. This is my favorite!

0 Kudos
MikeK3
Binge Watcher

Re: my Pluto channel is not working on any Roku device in my home

Jump to solution

Agreed. Working again.  I had to do a software and channel update, then it worked. Glad this got fixed - but still no communications from Roku.

RokuTakashi
Community Moderator
Community Moderator

Re: my Pluto channel is not working on any Roku device in my home

Jump to solution

Hi, Community users.

For those who are experiencing an issue with the Pluto TV on your Roku device, we advise you to update the Pluto TV app as it has been reported by other users in this thread as resolved. To update an app, kindly follow the instructions below:

  1. Press the Home button on your Roku remote.
  2. Then, press the right-directional button. 
  3. Next, highlight an app.
  4. Then, press the Star (*) button on your remote.
  5. Next, select Check for updates.
  6. Then, wait for the app to update.
  7. Finally, press OK.

If the issue persists after updating the app, please keep us posted in this thread so we can take further actions to resolve the issue.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
SmokingJoe
Roku Guru

Re: my Pluto channel is not working on any Roku device in my home

Jump to solution

Pluto tv started working again yesterday. All good now. 

rpwalle123
Newbie

Sharp Roku TV shuts off randomly when hardwire to internet and will not allow wifi login

Jump to solution

When connected hardwire it works but shuts off at random times between 1 minute and 2 hours - and everything in between.

Will not let me enter wifi login password - it shuts off before i can enter the password.

I have tried every fix found on community pages and internet.

 

Issue report tracker info:

Model: 7232X-Roku TV

Serial number: YN00X1966730 (KVG8CX966730)

Software version: 13.1.4 build 1510-40

GC version: 12.1.17

Timestamp: 2024-07-02T02:14:18Z

Issue ID 30-263654

 

0 Kudos

Re: my Pluto channel is not working on any Roku device in my home

Jump to solution

Thanks for your hard work in this community, moderators! I was going to write up my info, but my Roku seemed to update in the background.

0 Kudos
RokuJharra-Q
Community Moderator
Community Moderator

Re: my Pluto channel is not working on any Roku device in my home

Jump to solution
Hello, valued Roku Community users,

Thank you, and welcome here in the Roku Community!

We believe that the issue was resolved.
 
We appreciate your posts, updates, reports, and feedback about any issues you may be experiencing with your Pluto TV channel on your Roku device. 
 
Thank you for your understanding and continued participation in our community!

Happy Streaming! 💜
Best regards,
The Roku Community Team
Jharra Q.
Roku Community Moderator
RokuCarly
Community Moderator
Community Moderator

Re: Pluto Tv not working. App tries to load but then goes back to the home screen!

Jump to solution

Welcome to the Roku Community, @ejpsam!

Thanks for letting us know about the playback issues you've experienced on the Pluto TV app and we appreciate the troubleshooting steps you've done so far. 

In cases like this, we will be coordinating this with the appropriate Roku team to conduct a thorough investigation.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version

We'll be looking forward to your update!

Warm regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
blondie357
Reel Rookie

Re: Pluto TV Freezes on certain channels

Jump to solution

The OP literally stated that Pluto TV help was not helpful and the solution that's marked is you telling them to contact them LOL. 

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.