Solving playback issues

[Lvbreezy]

Same problem different tv! I have the Roku tv 50r4ax and this problem started after a family member deleted the app off another Roku device in the house! Now it works on the other devices except mine and I’m the one paying for the app to watch a favorite show! Ridiculous! I’ve tried all the tricks apart from factory reset which I’m trying not to do! I hope I would need to go through that to fix this problem!

[RokuRiamie-D]

Hi @Lvbreezy,

Welcome to the Roku Community!

We understand that you are having trouble with the AMC+ channel that is not working on your Roku device. No worries, we are here to assist.

Could you please explain the specific behavior of the issue?

• When did this issue start?
• Are you encountering any errors?
• Does it return to the Roku home screen?
• Does this happen during streaming or when you launch the channel?

We look forward to your response.

Cheers,
The Roku Community Team

[Lvbreezy]

It started when a family member deleted amc+ off another Roku device in the house which deleted the app off all the devices since they r all linked! So when I redownloaded amc+ when it starts the logo comes on and then it goes all black and stays black! It does not kick me back to the Roku home screen it just stays in the amc+ app but it’s all black and I can’t see anything! I can’t hit the home button and go back to the Roku Home Screen or I can hit the back button and that asks me if I want to exit the app! If I say no it goes back to the all black! If I say yes it takes me back to the Roku Home Screen! I have tried troubleshooting it and deleting it and restarting the Roku tv and the adding again but it still does the same thing! I have checked for updates and it’s up to date! I don’t know what to do to fix this issue please help!

[RokuRiamie-D]

Thank you for your response @Lvbreezy.

We appreciate the troubleshooting steps process that you have tried trying to fix the issue. We would like to investigate the issue further.

Let's see if this will work for you.

Check your Roku device connection

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Check connection

Reset your Roku device network connection

1. Press Home on your Roku remote 
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

If the issue continues, please let us know.

Thanks,
The Roku Community Team

[Lvbreezy]

This did not work!

[CoreyPine]

I was having the same issue on 3 different channels, and this fix worked for me. Thank you!

[RokuEmmanuel-D]

Hey, @Lvbreezy.

Thanks for chiming in!

It looks like the steps we gave you didn’t really help, and we’d love to understand your issue better so we can dig in more.

To help us understand, could you share about...

• When did you first notice this issue?
• Are there any error messages you're seeing when trying to stream? If so, can you take a quick picture and send it here so we can examine it more closely?
• Is this happening on all contents inside the app or only on specific content?
• Did changing to a different internet make a difference?

We're looking forward to your prompt response!

Best,
The Roku Community Team