Solving playback issues

[Wendyz3]

I made sure Roku TV was updated. I deleted the app and downloaded it again and it is still not working. I did the “home” 5x & the ⬅️ 5x and this is what came up on the screen:

Issue report tracker

Model: 8523X - Roku TV

Serial number: YK0013353583 (LC7001353583)

GC version: 13.5.12

Timestamp: 2025-03-27 T21:58:29Z

Please use issue ID 83-123-718 to report the current issue.

[RokuRiamie-D]

Hi @Wendyz3,

Thanks for sharing. We'd like to know more about your issue with the PBS Kids app.

Share with us some details:

• What is the specific issue of the app?
• Are there any errors?
• When did it start?
• Have you tried restarting the Roku TV?

Keep us posted.

Roku Community Team

[makaiguy]

@Wendyz3-

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
 
Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
 
**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.