Solving playback issues

[Smccall97]

My Global TV app stopped working all of a sudden.  I see others had this problem but i cant' seem to find where the solution to fix this is and i can't seem to respond to any other messages.   How do i get this fixed?  i can download the app, but when i try to stream something it crashes and goes back to the main page.    Ive done everything, resetting the box, resetting my internet, factory resets the works nothing at all works.  Please help this is so annoying! 

[RokuEmmanuel-D]

Hey, @Smccall97.

Thanks for reaching out! Let's try to resolve this

Here's a quick fix you can try and see if it works.

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still, crashing? Here are more troubleshooting tips!

Roku Community Team

[Smccall97]

I've tried this a number of times. Plus factory resetting my box. , resetting my modem even I've deleted the app multiple timesand it does not work. 

[RokuEmmanuel-D · Accepted solution]

Thanks for the update, @Smccall97!

Is this the only app that's having playback issues? If that's the case, it might be a good idea to hit up the Global TV app support for help. It could be a problem with the app, and the channel provider should be able to help you troubleshoot this.

Thanks again,
Roku Community Team

[Smccall97]

Yes only global. I went to them first. They gave the same instructions you guys did.  Nothing helpful all around. 

[RokuEmmanuel-D]

We understand, @Smccall97. 

Since this is an isolated issue with the app, we highly suggest contacting them again for more advanced troubleshooting. They will be able to assist you in investigating this matter further.

Roku Community Team