Solving playback issues

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @Delite.

We appreciate you reaching out to us and letting us know that you're also encountering the same behavior while streaming the Paramount Plus app on your Roku. 

Could you also provide the following information below so we can take a closer look at this? 

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• A short video of the incident.

We are looking forward to your cooperation as we navigate through this process. 

Regards,
Emman

[Bmorrow151]

Yep. I have the same exact issue whenever I skip back. I usually have to pause and unpause to fix it. Or if I skip back using the arrow key for some reason it goes away. 

[RokuEmmanuel-D]

Greetings from the Roku Community, @Bmorrow151!

We understand that you're also experiencing the same issue with Paramount Plus when streaming. We're here to assist. 

To help us investigate further, could you please provide the requested information above this thread? We are gathering more details about this for more visibility. 

We are looking forward to your response. 

Thanks,
Emman

[Dutchman18]

Same issue, started several days ago, only on Paramount+, no other streaming app I use does this. My quick fix is to pause and unpacked, then it goes away after a couple of seconds.

[StreamerUser]

@Dutchman18 @Bmorrow151 @Delite 

Make sure you report this to P+ CS (phone or chat) so that it increases the odds of this being fixed with an app update sooner rather than later.

[Delite]

Reported to P+

This is the chat response (with an actual person?) I received:

"Upon checking our records, this is a known issue. But if you want, we can perform some basic troubleshooting steps."

My response: "Just wanted to add my comment to get the app updated to eliminate the issue."

[RokuEmmanuel-D]

Hi Community Users!

Please note that this issue is still under investigation, and we would like to gather more information to add to the thorough review and gain more insight into it.

Could you provide a short video clip demonstrating the issue while accessing the Paramount Plus app? This will help us understand the problem better, and our Roku team will be able to determine how it occurs.

We are looking forward to your prompt response. 

All the best,
Emman