Solving playback issues

[jlg1293]

I subscribed to Paramount + Essential but when I press the Paramount icon and select a program to watch, I can select the program and episode to watch, but then get a black screen - the program won't play. This doesn't happen all the time. Sometimes I can watch several episodes in a row and then when I press the next episode it won't play and just shows a black screen. I can select Paramount + essentials through the ROKU channel or via it's own icon. Is there a difference in how Paramount works if I select it through ROKU vs. it's own icon?

[RokuRiamie-D · Accepted solution]

Hi @jlg1293,

Welcome to the Roku Community!

We appreciate you letting us know that you only get a black screen when playing content on the Paramount Plus app. No worries, we are here to help.

Let's see if this will work for you.

Update the Paramount Plus app

1. Highlight the app
2. Press the star (*) button on your Roku remote
3. Check for updates

If the issue persists, restart your Roku device. For more details, please visit our Roku support article: Issues playing shows and movies on your Roku device.

We look forward to your update.

Thanks,
The Roku Community Team