Solving playback issues

[Krampus12]

My Pluto app starts to load showing the Pluto logo but then bounces back to the Roku Home screen. After checking the forum for solutions, I made sure that the Roku software is updated, I checked the Pluto app for updates but it says it's up to date.

I tried removing and reinstalled the Pluto app, again ensuring that it was up to date prior to attempting to launch it but still no luck.

Are there any other suggestions? I can use all my other apps so it doesn't seem to be an Internet issue. My other Roku launches Pluto just fine. Please help!

[JWS9518]

You said you tried removing and reinstalling the app, but did you remove the app, do a system restart or unplug the Roku for 60 seconds and then reinstall?  Sometimes you need to clear the cache by a full system restart or power restart prior to reinstalling.

[Krampus12]

Thanks for responding. I did not restart the Roku after deleting the app. I will try that later today. Thanks.

[JWS9518 · Accepted solution]

Make sure you do a system restart, or the simple way is to just unplug the device for 60 seconds after uninstalling.  

[Krampus12]

It works now. Thanks very much for the assistance.