Solving playback issues

[mE_2020_2020]

I'm getting sick of Roku!
They never listen to their customers and continually giving us subpar quality. Customer Servove is nothing but bots with names that only give knee-jerk responses that never work!

I've purchased 2 new but different Rokus is the past year.. the Ulta soso but not worth the $$$. Finally replaced my express with a 4k express but that's when my YouTube app started acting up.. now it's "polluted" my ultra😡😡😡

[RokuJohnB]

Hey @mE_2020_2020,

Thank you for posting here in the Roku Community!

We're sorry about your experience. We want to gather more information to investigate this problem.

Can you please provide the following information below?

• Could you elaborate more about the issue that you had?
• Is the problem specific to one channel, or is it occurring on all channels?
• What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
Roku Community Team