Solving playback issues

[Davidzapr]

Hi everyone.  I have tried for months to get the Peacock app to output Atmos sound (for programs that have it,) to no avail.   Every other app that Atmos content is available on works fine, to include:  paramount plus, amazon prime, disney, fandango at home,  and netflix.  Only Peacock is being a putz.  The tv is hooked up yo avizio elevate sound system.  Any secret settings I'm missing?

David

[RokuEmmanuel-D · Accepted solution]

Thanks for posting here in the Roku Community, @Davidzapr!

We see that the Dolby Atmos audio for peacock content on your Roku is not working. We're here to help you restore it to elevate your streaming experience. 

Could you please provide us with the troubleshooting steps you have tried to resolve the issue at hand? If you haven't done any, try doing the steps below to see if that makes any difference.

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please let us know if this works for you. 

All the best,
Emman

[Davidzapr]

Hi.  I just tried this again 5min ago and no go.  I've done your method for other channels and it worked  so what's up here?  Please get back to me.  I'm considering buying a Roku stand alone streaming device to bypass this whole thing, but it's a shame that a top line new tv can't work correctly.

David

[RokuEmmanuel-D]

Thanks for the update, @Davidzapr!

We have observed that this particular app is the sole one experiencing issues, which suggests that the problem may lie with the app’s server. To resolve this matter effectively, we strongly recommend reaching out to Peacock's customer support team. They have the expertise and resources necessary to address any technical difficulties, manage the app’s functions, and ensure a smooth user experience.

We are hoping that everything will be sorted out for you soon. 

All the best,
Emman