Solving playback issues

[LexaStorm]

I just got Roku setup and has no issue accessing and logging in to my Disney+ and Prime Video accounts, but when I select Netflix, I just get a blank screen. No loading bar or wheel or anything. I haven't even been able to log in to my account, so I know it can't be an account restriction problem.

[RokuTakashi]

Hi, @LexaStorm

It's always great to see new users around here in the Roku Community.

We appreciate you for sharing this information with us, and we're sorry to hear about the trouble. We'd be more than glad to assist. From here, we recommend performing the steps below to resolve the issue:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Once performed, kindly check on how these troubleshooting steps worked. 

Keep us posted.

Best wishes,
Kash

[Michael1616]

I have been having the same problem as above in [1]. I select netflix from the home screen and the screen just goes black. Other channels load the login screen, but netflix just stays black and i am never able to login.

[RokuBernie-D]

Hi @Michael1616,

A warm welcome, and thanks for your first post in the Roku Community!

We understand that you're experiencing a playback issue on the Netflix channel. We're glad to assist.

We recommend that you follow the troubleshooting steps provided in this support article on how to resolve a channel playback issue. If the issue persists, please help us by providing the required details above, posted by @RokuJechealR, so that we can pass along the information to the appropriate support team for further investigation.

Your response is highly anticipated. 

Warm regards,
Bernie

[rikazkhan]

<meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> Netflix Not Working on Roku

How to Fix Netflix Not Working on Roku

1. Restart your Roku device by unplugging it for 30 seconds, then plugging it back in.
2. Ensure your Roku firmware is up to date by navigating to Settings > System > System update.
3. Check your internet connection on Roku by going to Settings > Network > Check connection.
4. Sign out of Netflix on Roku and sign back in. Go to the Netflix home screen, select Settings, then Sign Out. Sign in again with your credentials.
5. Uninstall and reinstall the Netflix channel on Roku. Navigate to the Netflix channel, press the * button on your Roku remote, select Remove channel, confirm, then reinstall the channel from the Roku Channel Store.
6. If none of the above steps work, contact Netflix support or Roku support for further assistance.

[Hbdbdjdicjdbris]

You have got to be kidding me. I’ve tried all of the fixes and nothing works. My internet is fine. It sounds like a bot is answering these posts. Is there a solution or not?  If I need a new TV then just say that. The amount of people who are super pissed off is not good for ROKU or Netflix. Roku is easy to ditch…Netflix is not. Come on!  F-ing do something or tell us that you aren’t going to. 

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Hbdbdjdicjdbris.

Firstly, we sincerely apologize for any inconvenience this may have caused your streaming with the Netflix channel and we'd be happy to find you the best resolution possible.

Before proceeding, may we know if this is the only channel affected by this? If so, are there any error messages prompted on your screen? Since you've performed all the possible troubleshooting steps provided on this thread, we highly suggest reaching out to the channel provider themselves (Netflix Support) for further assistance and clarification, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them. 

In the meantime, you can highlight Netflix's channel tile and press the star (*) button on your remote to update it. 

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. Please keep us posted on how it goes!

Best regards,
Carly

[Yurlen84]

No open 

[Thegolfitems1]

If you're experiencing issues with Netflix not working on your Roku streaming device, there are a few steps you can take to troubleshoot and resolve the problem. First, ensure that your Roku device is connected to the internet by checking the network settings in the Roku menu. If the connection is stable, try restarting your Roku device as a simple reboot can often fix temporary glitches. Additionally, make sure that the Netflix app is up to date by checking for updates in the Roku menu. If the problem persists, clearing the Netflix app cache by removing and reinstalling it may help. Finally, if none of these steps work, contacting Netflix or Roku support can provide further assistance in resolving the issue.

[Jax403]

This exact same thing happened when setting up a brand new ROKU TV for the bedroom..started reading all these threads and came across the one that suggested I go to the Home Screen…Go to Netflix icon…hit the asterisk star on the remote ..options will pop up to reset or restart app which I hit OK..Netflix loaded and I signed in also using the remote..all is working fine now..Hope it helps you.