Solving playback issues

[StreamWeaver]

Not sure if it's related, but since the update...I see a generic Roku pop-up (white box with purple border) every time I access an app that says "Loading......." (for about 2-5 seconds), rather than immediately launching the app.  It's like it's having to think about whether to crash or not.  I have two Ultras and this is only happening on the one that has updated to OS 14.  

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @StreamWeaver!

We appreciate you flagging this issue to us. Rest assured that we're here to investigate this further, as it has happened since the recent Roku software update. 

Let us know more about...

• What troubleshooting steps have you tried so far?
• Is this happening on all channels? If not, kindly specify the affected channel/s. 
• A photo or a short video clip of the incident. 

Also, we would like to request these details below: 

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button) 

We are waiting for your response. 

All the best,
Emman