I just got Roku setup and has no issue accessing and logging in to my Disney+ and Prime Video accounts, but when I select Netflix, I just get a blank screen. No loading bar or wheel or anything. I haven't even been able to log in to my account, so I know it can't be an account restriction problem.
Thanks for this, but after pressing *, I just chose "Restart App" and that worked.
Yes, me too. Navigating to the channel tile on the Roku's remote control device & pressing the star (*) key then "Restart app", did the trick!
Hi, @LexaStorm
It's always great to see new users around here in the Roku Community.
We appreciate you for sharing this information with us, and we're sorry to hear about the trouble. We'd be more than glad to assist. From here, we recommend performing the steps below to resolve the issue:
Once performed, kindly check on how these troubleshooting steps worked.
Keep us posted.
Best wishes,
Kash
Thanks for this, but after pressing *, I just chose "Restart App" and that worked.
I was having the same issue (Black screen) and using the restart function worked for me also. Thank you!
Yes, me too. Navigating to the channel tile on the Roku's remote control device & pressing the star (*) key then "Restart app", did the trick!
Thanks for sharing your workaround here in the Roku Community, @cnorrdin!
We are grateful for your input as it will help other users to do this as their troubleshooting steps when they also encounter issues with their Netflix.
Please let us know if you need assistance. We are here to help you.
All the best,
Emman