Solving playback issues

[basestraining]

So I too am having the MASN issue.  It was a problem early in the baseball season and then it went away in early/mid May when everyone on this string said things are working again (and stopped posting more).  The problem has been intermittent on my end.  I have a friend that signs in with his cable provider and it sometimes works (on my TV) while mine has gone back to not working at all.  The symptoms are the same as everyone else mentions.  I have tried all the fixes (power reset, remove and reinstall app, update system, etc.) mentioned herein.

The MASN streaming works fine on my desktop computer (from the MASN website) when I sign in with my DIRECTV information.  I could use my phone and mirror to the TV but that is a last resort.  This should work properly.  It does not.

Any new ideas?  Should I be contacting DIRECTV?

[RokuJohnB]

Hi @basestraining,

Welcome to the Roku Community, and thanks for keeping us posted on this issue!

We believe that if one channel is having a problem, there is likely an issue with that channel. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

Please let us know if there's anything else we can do to assist you.

Best regards,

John

[basestraining]

I appreciate the response.

I keep reading about the Channel Developers throughout these threads.  Who are they?  Who do they work for?  Whom shall I contact?

I have spoken with my TV provider (DIRECTV) and determined that the issue is not with them (since my login works on the desktop).  Are the Channel Developers Roku people?

Thanks.

[Tomfer]

I have 3 roku's. Only one crashes on MASN and it just started last week after working fine for months 

[Tomfer]

So theirs no possibility  that since this just started happening on my ROKU Express 4K  but not on my other to Roku players that it's not a glitch ln this Roku?  Why would it work fine in my other Roku players if it's the fault of the app designer

[Tomfer]

I have the same issue. Works on my other devices. 

[Tomfer]

Didn't work for me 

[Tomfer]

I did the same

[Tomfer]

Not here it hadn't 

[RokuTakashi · Accepted solution]

Hi @Tomfer,

Greetings and welcome to the Roku Community!

We appreciate you for bringing this information to us, and we understand the issue you're going through. Since you're experiencing this only with one of your Roku streaming devices, let's troubleshoot this. As a start follow the steps below:

1. Remove the MASN channel by highlighting it from the channel tile, and pressing the star (*) button. Then select the remove option.
2. Do a system restart by navigating to Settings > System > System Restart.
3. Add the channel back by searching for it from the "Streaming Store."

Once performed, kindly check to see if the issue has been resolved. Please keep us posted on how it works.

All the best,
Kash