Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Smartinez88
Newbie
‎08-30-2023 07:28 PM

Why does my Roku tv keep stopping in the middle of watching a movie and goes to Home Screen

It is happening with Netflix and Disney+. We start watching something and it goes back to Home. Sometimes if we change the volume it happens also

0 Kudos
1 REPLY 1
RokuJechealR
Community Moderator
Community Moderator
‎08-31-2023 08:02 AM

Re: Why does my Roku tv keep stopping in the middle of watching a movie and goes to Home Screen

Hi @Smartinez88,

Thanks for your first post in the Roku Community!

We understand you are having playback issues on Netflix and Disney Plus channels. In this case, you can remove the affected channel and re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to our Support page: How do I resolve channel playback issues?

Please let us know how it goes.

All the best,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos
Labels