Solving playback issues

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rcrossenjr
Newbie

Keeps going back to home screen

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While watching it will go to the Home screen. It seems to do this when triggered by a commercial. Also it seems to be happening on my Discovery Go platforms. 

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1 Solution

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thefix
Reel Rookie

Re: Keeps going back to home screen

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The fix for me was plugging the device to a wall plug instead of the TV for the power source there was not enough power from the  TV source. I was not having no problems till recently but this seems to fix the problem.

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8 REPLIES 8
RokuKariza-D
Roku Guru

Re: Keeps going back to home screen

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Hi @rcrossenjr 

Thanks for reaching out here in the Community.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
1stnlast
Channel Surfer

Re: Keeps going back to home screen

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I threw the tv in a dumpster I will never buy a roku tv again.

dropdx
Channel Surfer

Re: Keeps going back to home screen

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This is clearly an issue with TCL and Roku, but they are avoiding actually figuring it out and finding a solution.

This is happening to me and it's super annoying. The uninstall, reboot, install that's being suggested doesn't work for anyone.

Disappointing that this issue just continues...

See this thread with people having this same issue:

https://community.roku.com/t5/Solving-playback-issues/TV-keeps-exiting-app-and-going-back-to-home-sc...

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thefix
Reel Rookie

Re: Keeps going back to home screen

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The fix for me was plugging the device to a wall plug instead of the TV for the power source there was not enough power from the  TV source. I was not having no problems till recently but this seems to fix the problem.

dropdx
Channel Surfer

Re: Keeps going back to home screen

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Oh, so your problem was with an actual standalone Roku device? Then that pretty much tells me this is a Roku problem and not TCL...

My TCL TV is integrated with Roku, no separate device, and it's doing it.

So, clearly, this is a Roku issue that they are taking no responsibility for except for these canned, useless replies here.

thefix
Reel Rookie

Re: Keeps going back to home screen

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We have a Roku tv also and have not had any issues  with that TV. This seemed to have fixed our problem. Hopefully it is a quick start.

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Aldebrand
Binge Watcher

Re: Keeps going back to home screen

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Absolutely. And now that they don't have any answers they're actually starting to lock out threads! 

https://community.roku.com/t5/Solving-playback-issues/OS-12-0-Multiple-apps-are-failing-on-12-0-0-af...

That's the one I've been following and since they don't have an answer they just prevented people from replying. I have a Phillips Roku TV so yeah, it has to be a Roku issue. And my TV is less than 6 months old. 

RokuDanny-R
Retired Moderator

Re: Keeps going back to home screen

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Hello @dropdx @thefix @Aldebrand 

Thanks for posting regarding the issue you are experiencing with your Roku device going back to the Home screen.

We would be more than happy to look further into the issue you are experiencing, but we will need more information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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