Solving playback issues

[RIPG]

Error 014.50 showed today Oct 14, 2024 at the bedroom unit.   I tried 3 different networks including my iPhone hotspot after restarting the TV a couple of times and returned it to Factory settings without success. The other Roku units in leaving room, and terrace are working fine. 

[RokuTakashi · Accepted solution]

Hi, @RIPG 

Thanks for posting, and welcome to the Roku Community.

We came across your post in which you mentioned that you have an issue with your Roku device's network connection, specifically with Error Code 014.50. 

For this matter, we would recommend reaching out to your internet service provider (ISP) so they can provide a workaround for this issue since this specific error code is related with an issue directly with your network connection.

We hope for your understanding in this matter.

Best wishes,
Kash