Solving playback issues

[williamdowns]

Please fix this on NBC Sports BA

[RokuJohnB]

Welcome, @williamdowns!

Thanks for letting us know about your issue with the NBC Sports BA channel. We're happy to investigate this problem further.

Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• What channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• What troubleshooting steps have you taken so far?
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to hearing from you soon.

Thanks,
The Roku Community Team

[makaiguy]

@williamdowns-

Cloudpath is an access authorization system used by The NBC/Universal family of channels (and possibly others?).  Cloudpath errors usually deal with channels that require authentication to a TV provider account and use the Cloudpath service to manage this authentication.   

One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again and authenticating with your TV provider credentials.  If this fixes the problem for that channel it typically fixes it for all channels in that family that use Cloudpath authentication.