Solving playback issues

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RS1982
Newbie

Re: Getting a “Loading…” screen on some apps for a couple of seconds each time when launching on Ult

I am running the 4670x and my player just started doing it in the past two weeks. Annoying.

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JeffCa
Reel Rookie

Re: Getting a “Loading…” screen on some apps for a couple of seconds each time when launching on Ult

+1 for another slow loading apps. 

Noticed it takes about 5 times as long to remove apps now, thought maybe too many installed. 

Likely due to all the new screen covering ads, if they keep on like this I'll probably just put the Google dongle back on and toss the Roku. They don't even allow proper search anymore. Searched "the Masters" today, and it should have given the the option for Paramount, which is installed. Instead it ONLY offered me Roku channel Paramount subscription. So I couldn't just click and go, had to go out and migrate to the app and find the program since they're focused on ads and internal subscriptions now vs user experience... 

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RokuJohnB
Community Moderator
Community Moderator

Re: Getting a “Loading…” screen on some apps for a couple of seconds each time when launching on Ult

Hey @RS1982 @JeffCa,

Welcome, and thanks for keeping us posted!

An unstable internet connection can cause issues with loading videos and apps on your Roku device.

  1. Press Home on your Roku remote
  2. Use the direction pad to select Settings
  3. Navigate to Network > About to check the Wi-Fi status
  4. If your Roku device is not connected, select Set up connection and follow the on-screen instructions
  5. If you’re still having trouble, reconnect your Roku device to the Internet
  6. After confirming your Roku device is connected, select Check Connection to perform a test of your network and internet connection.

For help understanding the results of the connection test and how they can help troubleshoot playback issues, review the article about checking your connection. Review the tips for improving the wireless connection to your Roku device.

We hope this helps. Please keep us posted if the problem still persists.

Cheers,
The Roku Community Team

John
Roku Community Moderator
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JeffCa
Reel Rookie

Re: Getting a “Loading…” screen on some apps for a couple of seconds each time when launching on Ult

Appreciate the idea. Mine is hard wired directly to the router. Min 500m down and average of about 15ms ping. 

I'm leaning more towards the update adding the pop up ads and stuff to be the more likely culprit for breaking it. 

Can you advise where the new "features" are stored, internal or external if available? I'm assuming they're given priority over channels? 

Reformatted 32g card, then just threw a brand new one in for fun. Still run into same issue. 

Struggling to see anything other than an update as there's so many people reporting the same issue in a similar time frame. 

Hopefully they can rollout a fix soon, or at least not make it worse and add even more intrusive stuff. 

Thank you,

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