Solving playback issues

[ahfrost0622]

Every time I try watching anything on my paramount plus app I get an "error occurred during playback" message.  I have tried all of the recommendations for trying to fix the issue and nothing has worked. Can anyone who has had this issue give any advice plz?

[RokuJohnB]

Hey @ahfrost0622,

Welcome!

Thanks for letting us know about your issue with the Paramount+ channel. Can you please provide the following information?

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)
• Could you elaborate more about the troubleshooting steps that you have done so far?

We look forward to hearing from you soon.

Thanks,
Roku Community Team