TCL ROKU 50” Model number: 50S455
Serial number: 2203GTC011513704930
My TV was working fine then I came back after having it paused and realized the screen went black & has no picture now. It's now stuck black with working audio. It will show TCL Roku TV logo for half a second on start up, then screen goes dark.
Audio still works and can hear is switching inputs with shortcut buttons. My shows are still loading and playing but I can’t see them at all.
I tried a restart. I tried unplugging for 10+ minutes. I tried a factory reset and updating. I tried changing inputs. Nothing has worked. TV is only 2 years old.