Solving playback issues

[Lindsay5]

Just bought a brand new Onn Roku yesterday. All apps work/load/play just fine. Disney+ is spotty. Lags, times out, crashes, etc. Once I CAN get it working, it works for one episode then crashes again and often won’t even open. I’ve reset, restarted, removed the app and re-installed, checked for app updates, checked for software updates. Nothing works. It’s not my internet because all other apps work; not the Disney app because it works on my phone, and our firesticks. 

[RokuEmmanuel-D]

Welcome, @Lindsay5.

Thanks for being part of the Roku Community!

We appreciate you informing us about the issue you're experiencing with Disney Plus. We'd be more than happy to investigate this for you. 

To assist us in the process, could you give us your device details so we can have more visibility into your concern?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Looking forward to hearing from you soon.

Best,
The Roku Community Team

[She_wa]

Have tried all the suggestions listed and still not working. Very frustrating to miss the shows we love.

[RokuRiamie-D]

Hi @She_wa,

Welcome to the Roku Community!

We understand that you are having an issue with the Disney Plus channel that is not working. We would like to take a closer look into this issue.

Could you please provide us with the app's exact behavior? Additionally, to investigate the issue further, please share the details mentioned above in this post from our Roku moderator.

We look forward to your reply.

Cheers,
The Roku Community Team