Solving playback issues

[SC601]

Just frozen.  Frustrating.  I believe the issue is with Cineplex but still annoying. 

[RokuEmmanuel-D]

It's great to have you here, @SC601!

Thanks for informing us about this, and we'd like to be able to help. 

Here are a few things you can do to see if it will get you up and running.

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You may also check out this link.

Let us know how it goes!

Best,
The Roku Community Team

[SamIamleo]

Happened to me today. I had to go to home screen to delete it. Not the app store. Now I cant remember my pw 😅it's telling me my email account dosent exist. 

[RokuRiamie-D · Accepted solution]

Hi @SamIamleo,

It looks like you've forgotten your Cineplexstore app password. Please contact the app provider for help with recovery.

Roku Community Team