Solving playback issues

[Mbenji]

Cineplexstore app will not advance beyond the startup page, just sits there frozen. Would doing a complete Roku reset solve this? I've checked for system updates.

[renojim]

First, try removing the app, restart your Roku device (don't skip this step) and then add the app again.

Are you in Canada and did you create your Roku account there?

[Mbenji]

I've tried to find a way to delete the app unsuccessfully. My device is an Amazon TCL Roku TV. I've searched the menus attempting to find a way to delete the app or any app and I haven't found that option (yet?).

[Mbenji]

Yes, I am Canadian.

[Strega2 · Accepted solution]

Usually, you can select any app, and then press *, to see a menu which lets you remove it.  (Unless you have subscribed to it via Roku - which most here would not recommend.  In that case "manage subscription" replaces remove.)