Smart home app

[Floridanurse]

Indoor.  360. Log ID 73432

[RokuJechealR]

Hi @Floridanurse,

A warm welcome to the Roku Community!

Would you mind giving us more details about the issue to assist you regarding your concern further? We'd love to take a look and see what's going on. In addition, what troubleshooting steps have you taken to reproduce the issue?

With more detailed information, we'll be able to assist you further.

All the best,

Chel

[Xp91]

-Roku Indoor Camera

-Apple iPhone 13 Pro 16.3.1  
-81231

After 2 weeks the motion notifications stop working 

[RokuJohnB]

Hi @Xp91,

Welcome to the Roku Community, and thanks for keeping us informed!

We understand you're having a problem with the notifications on your Roku smart home app. We're happy to help you. Please try these troubleshooting steps below:

1. Please make sure that the Roku smart home app and Roku indoor camera firmware are up-to-date.
2. Confirm if the notifications are turned on in the indoor settings.
3. Please confirm if the Roku Smart Home app is allowed to send notifications to your device.

If the problem still continues, please keep us posted.

Kind regards,

John

[Xp91]

Hi John I already tried the troubleshooting steps and the motion detection notifications of the camera still not working, the camera was working good, after 2 weeks, just when the free subscription expired, the problems start happening, as per the information labeled in the box, the subscription is not required in order to have the motion detection notifications, please help me to solve this issue. 

[RokuERey]

@Xp91,

Thanks for the update!

We would recommend trying to reinstall the app and then trying again to see if that makes any difference.

Or if this has been done, please get back here so that we can further look into this.

Thanks,
Rey

[Xp91]

Hi Rey, I’ve already tried that a couple of times, and still not working

[RokuERey]

@Xp91,

Thanks for reporting back to us!

We'll forward this over to the appropriate Roku team for further assistance. In the meantime, could you share with us the details below.

• Log ID: From the camera, go to settings gear > support > submit log
• Firmware version
• Brand of the device

Thanks,
Rey

[Xp91]

LOG ID-86582

Firmware Version- 3.0.2.7095

Brand of the device- iPhone

Roku Indoor Camera 

[RokuERey]

@Xp91,

Thanks for getting back to us and for providing the information requested.

We'll forward this to the relevant Roku team so they can look into it further. We'll make sure to post an update here as soon as further information becomes available.

Thanks,
Rey