Smart home app

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Channel Surfer

Smart Home App - Notifications arrive when all notifications are turned off

Hello.

App Platform:  Android Phone, Samsung A52
Roku Devices:  5 floodlight cameras, 1 360 indoor camera, 1 wired doorbell camera
Issue:  Unwanted notifications

Up until November 1, the smart home app was functioning appropriately.  My subscription ended on November 2, and a billing issue arose upon Roku attempting the renewal.  The billing issue has been resolved.  As a result, it appears that the app has reset and I now get notifications, even when notifications are set to off.  It appears that some setting within the app were also reset - Example, camera rotation (180 degrees).  I spent time resetting everything to how I had it previously.  I still am unable to get notifications to stop without going into global phone settings and blocking them.  I even took the steps to clear all app data within the global phone settings.  This does not appear to be a known issue in the community, and I need some help with direction to get it resolved.  I want the proper notifications via the setting I have within the app (or no notifications when they are unwanted), which does not seem to be too much to ask - Looking for the app to function as it was intended.

Where do I go for help on this issue?

Thank you,
Justin

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