Smart home app

[Allisontrombley]

I use the Roku smart app to control my lights and everytime I go in to change the brightness of the lights my app crashes. I’ve deleted the app, updated it, and reset my phone 

[RokuJohnB]

Hi @Allisontrombley,

Greetings from the Roku Community!

We appreciate the troubleshooting steps you have taken so far, and we'd like to investigate this problem further, especially with the Roku smart home app crashing after changing the brightness of the lights.

Can you please provide the following details below?

• The firmware version of the Roku Smart Home app
• A version of the mobile device
• Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
• Have you tried using the Roku smart home app on a different phone to see if the problem persists?
• What is the make and model of your smartphone?

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team

[johndball]

Same issue. Apple iPhone 15 Pro. iOS 18.3.1 app version 3.2.0 (14). I’ve submitted two log requests over the last two weeks.

[RokuReynan-L]

Hi, @johndball.

Welcome to the Roku Community!

We appreciate you reaching us about this. We're here to help.

Have you tried to uninstall and reinstall the app? If so, please provide us with the details we need above.

Please keep us posted.

Thanks,
The Roku Community Team

[Allisontrombley]

The version of the app is 3.2.0 my device is the iPhone 14 Pro version 18.3.1 I am having the same issue on other devices 

[johndball]

Yes, I have uninstalled and reinstalled. I’ve signed out and signed back it. Still crashes.

[Allisontrombley]

The log Id is 26-465-851

[jp132]

Having the same issue. 

Log ID 20-306-788, app version 3.2.0 on Iphone 14. Tried re-installing it, nothing happened. Kind of frustrating since controlling color/brightness is the main reason to have the lightbulbs and app...

[Txsissy]

Mine crashes if I group lights ever since the Roku app update a few days ago. It works the lights individually but if you have them grouped and click on the group it crashes. Uninstalled and reinstalled, sent a few requests for help in the contact from the app and no reply. Working 1 light at a time is time consuming and obviously a bug in the update. That’s the day it started. Is there a fix?

[RokuRiamie-D]

Hi Community Users,

Greetings from the Roku Community!

We have shared your concerns with our Roku team for further review. To help us investigate the issue, please provide the following information:

• Make, model, and OS/iOS version of mobile device
• Mac address of your Roku Smart Lights Bulbs
• Roku Smart Home app version
• Log ID (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

For those who have already provided this information, we appreciate your cooperation. It has been forwarded to our Roku team for further investigation.

Thank you for your patience.

Best,
The Roku Community Team