Smart home app

[BrandoConmando]

Yep me too! Finally showing the subscription but now I'm having the same address activation issue as well! Bought this to secure my home while on vacation and here I am on vacation and the stupid thing still isn't being monitored!

[Shane1976]

Yep, so did we.  Got it cause we are leaving on a cruise and leaving our son home alone for the first time in 19 years. 

[BrandoConmando]

Roku support!! Hello?? Are you going to fix this or should I just return it when I get home. A few of us are having the exact same issue so it's no an isolated issue or a failure to follow instructions. 

[Wtsawyer81]

It's now been a week. Uninstalled and reinstalled the app for the 20th time. Still not working. No updates from Roku support. 

[RokuJechealR]

Hi Community users,

Thanks for reaching out here in the Roku Community!

Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. Rest assured, once more information is available, we'll be sure to update this Community thread.

We're hoping to get everything sorted out soon and appreciate your patience with us in the meantime.

All the best,

Chel

[Wtsawyer81]

@RokuJechealR still not working. When you say sort it out soon, how many weeks should we expect to be without the service we're paying for? Are we talking months? How long is it before Roku won't give a full refund for returned equipment, or a full refund for a subscription to a service that has never worked? 

[RokuERey · Accepted solution]

Hi @Wtsawyer81,

Thanks for getting back to us, and we really do apologize for the inconvenience this has caused you.

Our engineering team is currently working on this. Hopefully they get the ginks out of it.

Thanks for your understanding!

Regards,

Rey

[Wtsawyer81]

Glad to say the issue was fixed as of 7:30am this morning. Thank you very much, Roku team.

[RokuJechealR]

Hi @Wtsawyer81,

Thanks for keeping us updated!

It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort and understanding.

Happy Streaming!

Warm regards,

Chel