Smart home app

[Tired1]

I had my daughter add the app to her android phone. I then completed the setup. Signed out from her app and had her delete it. I signed back in on my iphone and everything was working. Roku should probably fix that iphone app.

[anduro]

Hi John, I did try it on two different iPhone's and both had the same problem. I've ordered an Android tablet and am going to try it on that - sounds like @Tired1 had success with Android, pointing to an issue on the iOS version of the app.

Thanks for the confirmation @Tired1 !

[RokuERey]

Greetings Community users,

We just wanted to give you a heads-up that the latest update should have fixed the issue. We would recommend checking for an update with the Smart Home app. We'll be closing this thread now. If the problem crops up again, just create a new thread to let us know.

All the best,
Rey

[Dylanknowles414]

*update no one from Roku has been able to solve. I was in Home Depot yesterday and seen ring has a start kit on sale for 125 which is only 25 more then I paid. It’s been 3 weeks so I’m returning the system before I’m stuck with something that doesn’t work. Will be getting the ring system.

[GregoryJordanM]

iOS app version v3.0.1 (0) resolved the setup issues (I guess that falls into the "other bug fixes" in the release notes).

[RokuERey]

Greetings Community users,

We really do appreciate you for letting us know about this and we're sorry for the inconvenience about this. We'll need reinforcement from the appropriate Roku team for further investigation and we'll need your help.

In addition to your statement, please also share the details below.

• Brand and model of your mobile device
• iOS or Android version
• iOS app version

We'll be looking forward to your update.

Thanks,
Rey

[GregoryJordanM]

Here is that information in my case:

Brand/Model: Apple iPhone 15 (I tried an iPad as well, but I don't know the model off the top of my head)
iOS Version: 17.5.1 at the time of the problem (17.6 now --- but that was after the v3.0.1 (0) release that fixed my problem)
iOS app version: Problem existed on v3.0.0, resolved on v3.0.1 (0)

I did still have to delete the whole system and re-add it again to finally get the Pro Monitoring subscription to show up, but that worked fairly well.

[RokuRey-V]

Hi @GregoryJordanM,

Thank you for providing us with this valuable information.

We have forwarded the matter to the relevant team for a thorough investigation. We will keep you informed and provide updates as soon as we have more details.

We kindly request your patience and understanding as we diligently work to address and resolve the issue.

Regards,
Reyn