Hi @Brucelee2024,
Welcome to the Roku Community, and thanks for flagging this concern directly to us!
We understand you are having a problem with the events recording since it will not record, and you are being signed out as well on the Roku smart home app. We're happy to help. You can set your smart home camera or video doorbell to record an event when it detects motion and/or sound. If neither detection setting is enabled, the camera will not record events. You can change detection settings for motion and sound in the app. If you are experiencing problems with the Roku smart home app signing out on its own, we recommend that you remove and reinstall it.
- Select your camera from the home screen.
- Tap Settings in the corner.
- Tap Event recording.
- Toggle each detection setting on or off.
You can change the zone detection, motion tagging, and sensitivity settings further to adjust when an event recording is triggered. If you purchase a smart home subscription, smart detection can be used to identify when an event is triggered by a person, pet, vehicle, or package.
Please let us know if there's anything else we can help you with.
Best regards,
John
John
Roku Community Moderator
