It started working one day, after almost two weeks of wrestling with "support". It has worked flawlessly for over a year now, so once it's fixed, it's great. Good luck getting it working, keep politely pestering them until it works. I think it's because you have to deal with Roku, while Noonlight monitors the actual security service on the backend and Wyze designs the equipment, so it's just too many cooks in the kitchen and Roku does not deal with it well. But, I pay $100/year and save over $200/year on my homeowner's insurance, so it was worth it.
