Roku setup

[RokuMary-F]

Hi @Mwski,

Thanks for reaching out to the Roku Community. I'd be happy to take a closer look to see how we can help.

If you do not receive an activation email from Roku after completing the activation steps, there are a few things to check to ensure you are able to receive the email and complete activation. If you still do not see an activation email in your inbox, try the following:

• Wait a bit longer. In some cases, it can take several minutes before you receive the activation email. Be sure to wait a few minutes before moving forward with troubleshooting steps.
   
• Confirm that you entered your email address correctly. Email addresses are not case sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox.
   
• Check your spam folder. Your email may be set up to automatically block emails from unrecognized senders and place these messages in a spam or junk folder. You may need to go into your spam folder and accept Roku as a recognized sender to ensure that the activation email and other Roku emails appear in your inbox.

If you are still having any activation issues with your Roku device after following these steps, please provide the serial number of your Roku device so we can assist further.

Please keep us posted.

Best regards,
Mary

[Mwski]

Hi it’s 

s01v30ct0egn

[RokuMary-F]

Hi @Mwski,

Thanks for keeping in touch and providing the additional information.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!

Best regards,
Mary

[brenardsk]

I have typed in my email for the activation link that I used for my other Roku and I’m not getting an email. I’ve restarted the Roku multiple times and tried different emails. Please send an activation link please. Device ID: S013317NRXPX

[RokuKariza-D]

Hi @brenardsk

Thanks for the post.

We would recommend performing a factory reset on the affected device then try linking your existing Roku account once again.

Performing a factory reset using the hardware reset button

1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button.
2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

For more information, check out this Support article: How do I factory reset my Roku® streaming device?

If still no dice, please let us know.

All the best,
Kariza

[Insider-123]

Am setting up roku, i have an account and password and username... every time we set it up it says we are NOT connected and to enter my emaill address andthey will send me an activation link to start streaming....it does not give me an activation link   It just says congratulations!!!   help,,.  why is it not workinng>

[brenardsk]

I’ve reset many times, reset my Wi-Fi and phone. Nothing worked. Please send email for device id

[RokuMary-F]

Hi @brenardsk,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being!

Best regards,
Mary