Hi @Mwski,
Thanks for reaching out to the Roku Community. I'd be happy to take a closer look to see how we can help.
If you do not receive an activation email from Roku after completing the activation steps, there are a few things to check to ensure you are able to receive the email and complete activation. If you still do not see an activation email in your inbox, try the following:
If you are still having any activation issues with your Roku device after following these steps, please provide the serial number of your Roku device so we can assist further.
Please keep us posted.
Best regards,
Mary
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Hi @Mwski,
Thanks for keeping in touch and providing the additional information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being!
Best regards,
Mary
I have typed in my email for the activation link that I used for my other Roku and I’m not getting an email. I’ve restarted the Roku multiple times and tried different emails. Please send an activation link please. Device ID: S013317NRXPX
Hi @brenardsk
Thanks for the post.
We would recommend performing a factory reset on the affected device then try linking your existing Roku account once again.
Performing a factory reset using the hardware reset button
For more information, check out this Support article: How do I factory reset my Roku® streaming device?
If still no dice, please let us know.
All the best,
Kariza
Am setting up roku, i have an account and password and username... every time we set it up it says we are NOT connected and to enter my emaill address andthey will send me an activation link to start streaming....it does not give me an activation link It just says congratulations!!! help,,. why is it not workinng>
I’ve reset many times, reset my Wi-Fi and phone. Nothing worked. Please send email for device id
Hi @brenardsk,
Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being!
Best regards,
Mary