Roku setup

[RokuJechealR · Accepted solution]

Hi @MikaJane,

Thanks for the first post to the Roku Community!

We apologize for the inconvenience you experienced receiving the activation code. If you still encounter issues after following the steps in our Support article provided above with @RokuERey.

Here are some other things to try are as follows:

• Try a different network, such as a mobile hotspot.
• If you use a web-based email, try checking for the Roku email using a different browser or in incognito or private mode.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[kristeny]

yes

[kristeny]

i don't have another email address...your emails came through. i was reactivating using the reset button. 

[mannyelflaco30]

Im trying to activate my device but every time I enter the activen code it says its not valid? It just to be actived but one day it logged out and that was it. 

[Iversonbox]

Need code

[RokuRiamie-D · Accepted solution]

Hi @amymay,

Thanks for your first post in the Roku Community!

We are glad you are sharing your concern about having trouble activating your Roku device due to an invalid activation link/code.

Let's see if this will work for you. Kindly follow the step-by-step process below:

How to fix activation issues: 

Keep in mind that the Roku activation link expires 30 minutes after being sent to your email. If you see "Your account activation link expired" or "We can't seem to reach you by Email" when opening the activation link, tap Resend on your Roku device and another email will be sent. After a moment, look in your inbox for a new activation link from Roku. This new link is valid for another 30 minutes.

If your activation link is still not working, return to the activation screen on your Roku device and use the following steps:

1. Press Star on your remote
2. Select Edit email
3. Re-enter or update your email address when prompted
4. Check your email for a new activation link

If you continue to have issues with the activation email, you can get the activation link by scanning a QR code with your phone's camera. To do this, press the Star button on your remote and select Activate with the QR code. Alternatively, select Edit Roku email address and try activating your Roku device with a different email address.

For reference, you can visit our Roku Support article: How to activate or link your Roku streaming device

We hope you find this information helpful. Please keep us posted.

Regards,
Riamie

[Teresa24]

Trying to connect no link. Thx Teresa 

[Joyels]

My TV while on suddenly went off. I have tried to restart, but nothing happens. It says: activation issue, says to get a new code. How do I get a new code?

[Strega2]

Could you post a picture of that message?

[Joyels]

I have had this TV now for 4 years with my problems. I am 75 and I have no idea what or how my account is set up any longer. Is there some kind of serviceman that can come and show me what to do?