Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tatharnio
Channel Surfer

Re: Roku IOS App fails on start

Jump to solution

There's nothing we can do except continue to let Roku know the problem and hopefully they can figure out what's causing it and send out a fix soon.

gessoed
Newbie

Re: Roku iPhone app stuck on loadscreen

Jump to solution

Same issue for me. I’ve uninstalled. Rebooted my phone. Reinstalled. Confirmed local network. OS is up-to-date and I’ve downloaded the most recent app from the App Store. iPhone Roku App is stuck on the purple screen. Before uninstalling app was stuck “loading” spinning wheel.

mattyrudes
Reel Rookie

Re: Roku iPhone app stuck on loadscreen

Jump to solution

July 9 and still no fix from Roku on this issue?

RokuJohnB
Community Moderator
Community Moderator

Re: Roku IOS App fails on start

Jump to solution

Hi Community users,

Thank you for posting here at the Roku Community!

We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

  • Brand, model, and current OS that the mobile device is running
  • Roku mobile app version
  • What troubleshooting steps have you done so far to reproduce this issue?

Once we have this information, we can pass it along to the appropriate Roku team to investigate further.

We are looking forward to hearing from you.

All the best,

John

John
Roku Community Moderator
0 Kudos
lerxst_x
Channel Surfer

Re: Roku IOS App fails on start

Jump to solution

Version 9.5.0, iPhone 12 mini, running iOS 17.0 db3

steps to replicate:

Attempt to start the app. 

mattyrudes
Reel Rookie

Re: Roku IOS App fails on start

Jump to solution
  • Brand, model, and current OS that the mobile device is running - Apple iPhone 13 pro, iOs 16.5.1
  • Roku mobile app version - 9.5.0
  • What troubleshooting steps have you done so far to reproduce this issue? - restart phone, delete and reinstall app
lerxst_x
Channel Surfer

Re: Roku IOS App fails on start

Jump to solution

Version 9.5.1, iPhone 12 mini, running iOS 17.0 db3

steps to replicate:

Attempt to start the app. 

Deleted and reinstalled the app. Version 9.5.1 does not fix the issue. 

I think it needs to ask for local network permissions. 

blusgtone
Reel Rookie

Re: Roku IOS App fails on start

Jump to solution

Same here

Version 9.5.1, iPhone 12 Pro max, running iOS 17.0 db3

steps to replicate:

Attempt to start the app. 

Deleted and reinstalled the app. Version 9.5.1 does not fix the issue. 

I did get the local network permissions to show up but still getting same error 

0 Kudos
dlbdlb
Reel Rookie

Re: Roku now not working on IOS16.5.1

Jump to solution

Very happy to report that Roku App v9.5.1 seems to have fixed the loading issue on my device (iPhone 7, iOS 15.7.7).

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Roku IOS App fails on start

Jump to solution

Hi Community users,

Thanks for keeping us posted regarding the issue with the Roku mobile app!

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,

John

John
Roku Community Moderator
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.