Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Phone as hotspot, other phone using app can’t see Roku

My wife’s phone is our hotspot.  When I open the app on MY phone it doesn’t even see the Roku as a Device.  If I simply look at the available WIFI networks available to my phone I can see my wife’s phone as a network.  She wants to use the app just to use her earbuds.  Why won’t the app on MY phone see the Roku??

Labels (1)
0 Kudos
Community Streaming Expert

Re: Phone as hotspot, other phone using app can’t see Roku

Phone hotspots generally (always?) use something called "client isolation".  It's a security measure that prevents connected devices from communicating with each other.  I don't know if it can be disabled; it may depend on the phone and its OS.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Community Moderator
Community Moderator

Re: Phone as hotspot, other phone using app can’t see Roku

Hi @pos1234,

A warm welcome to the Roku Community!

Thanks for letting us know about connecting your Roku device using a mobile hotspot. We want to take action on this, but we need more details to see if there are any options we can investigate further.

Refer to these questions to better identify the issue you're experiencing:

  • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
  • Are there any changes in the setup or settings of your Roku device or to the network provider that might cause the problem?
  • When did the issue start?
  • Are you encountering any error codes or messages?
  • What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,

Jecheal R.
Roku Community Moderator
0 Kudos
Community Streaming Expert

Re: Phone as hotspot, other phone using app can’t see Roku


  • Your Roku is using your wife's hotspot as its local network.  That means you need to connect your phone to that same hotspot in order for the Roku app on your phone to "see" your Roku.
  • As @renojim said, the hotspot must allow multiple connected devices to see each other.  You may need to check with your phone service supplier if this requires a setting change.


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.