Roku mobile app

[Tatharnio]

There's nothing we can do except continue to let Roku know the problem and hopefully they can figure out what's causing it and send out a fix soon.

[gessoed]

Same issue for me. I’ve uninstalled. Rebooted my phone. Reinstalled. Confirmed local network. OS is up-to-date and I’ve downloaded the most recent app from the App Store. iPhone Roku App is stuck on the purple screen. Before uninstalling app was stuck “loading” spinning wheel.

[mattyrudes]

July 9 and still no fix from Roku on this issue?

[RokuJohnB]

Hi Community users,

Thank you for posting here at the Roku Community!

We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• Brand, model, and current OS that the mobile device is running
• Roku mobile app version
• What troubleshooting steps have you done so far to reproduce this issue?

Once we have this information, we can pass it along to the appropriate Roku team to investigate further.

We are looking forward to hearing from you.

All the best,

John

[lerxst_x]

Version 9.5.0, iPhone 12 mini, running iOS 17.0 db3

steps to replicate:

Attempt to start the app. 

[mattyrudes]

• Brand, model, and current OS that the mobile device is running - Apple iPhone 13 pro, iOs 16.5.1
• Roku mobile app version - 9.5.0
• What troubleshooting steps have you done so far to reproduce this issue? - restart phone, delete and reinstall app

[lerxst_x]

Version 9.5.1, iPhone 12 mini, running iOS 17.0 db3

steps to replicate:

Attempt to start the app. 

Deleted and reinstalled the app. Version 9.5.1 does not fix the issue. 

I think it needs to ask for local network permissions. 

[blusgtone]

Same here

Version 9.5.1, iPhone 12 Pro max, running iOS 17.0 db3

steps to replicate:

Attempt to start the app. 

Deleted and reinstalled the app. Version 9.5.1 does not fix the issue. 

I did get the local network permissions to show up but still getting same error 

[dlbdlb]

Very happy to report that Roku App v9.5.1 seems to have fixed the loading issue on my device (iPhone 7, iOS 15.7.7).

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted regarding the issue with the Roku mobile app!

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,

John