Roku mobile app

[kornesque]

Pretty simple like the subject line says. Remote works fine without setup, TV does what I tell it. But the app keeps bugging me to sign in which I attempt, every time I'm met with "the email or password does not match our records." I attempted a password reset, website login works fine, app does not. Wiped data, uninstalled, reinstalled, same symptom. Using version 11.3.2.44xxxxx

[RokuJechealR]

Hi @kornesque,

We are glad to have you here in the Roku Community!

Thanks for letting us know about the trouble you've experienced using the Roku mobile app on your device and the steps you've taken so far. We apologize for any inconvenience this may have caused.

We want to take action on this, but we need more details to determine whether there are any options we can investigate further.

Refer to these questions to better identify the issue you're experiencing.

• When did the issue start?
• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?

For troubleshooting purposes, double-check that both devices are connected to the same network, and ensure your Roku is set to allow control via mobile apps in its settings.

Let us know what you find out, and we'll continue assisting you from there.

Thanks,
Chel