Roku mobile app

[Jgold]

I have the Roku ultra HD and the power button used to exsist and now it does not. The volume buttons on the side of the phone do not work as well. Is this because the TV is not a Roku TV? Because it used to work on my Samsung.

[RokuJechealR · Accepted solution]

Hi @Jgold,

Thanks for posting, and welcome to the Roku Community!

We appreciate you letting us know about your trouble with the Roku mobile app and for taking the steps to resolve the issue.

Please ensure that you have the official Roku Mobile app installed. You can refer to these support pages:

• How to install The Roku Mobile app
• The Roku Mobile app's official website

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[mygoughnour]

Have uninstalled the remote app on my phone and reinstalled it.  Still no volume or power options.

[RokuRiamie-D · Accepted solution]

Hi @mygoughnour,

Welcome to the Roku Community!

We understand that your Roku mobile app remote does not have a Volume and power button. No worries, we're here to help you with this.

The Roku mobile app does not offer volume control for your TV when connected to a Roku player. The app only offers volume controls for Roku TV models or when using the mobile private listening feature.

The power button should be in the upper right corner of your phone screen. 

If not, make sure that your Roku mobile app is up to date. The current version of the Roku mobile app is 4.7.

For more details, you can visit our Roku website: The free Roku mobile app

We hope you find this information helpful.

Regards,
Riamie