[Solved] Roku Mobile App freezing - iOS
Hey everyone,
We know some of you have issues with the Roku Mobile App freezing after exiting to navigate away or opening after locking the screen.
Status Update 5.2.25: The issue with the Roku m...
Forum Discussion
Hey, r0kumonkey.
Thanks for the update!
Can you let us know what other issues you've had with the app besides the current one? Also, please drop the Roku app version so we can check it out.
Look forward to your response.
Thanks again,
The Roku Community Team
I’m not sure how many times I have responded with this information since this started happening October-ish 2024. Every version of the ios Roku app has been a problem since then. The Android Roku app has worked fine. Take an ios device, set it up with the Roku app connected to a Roku tv, then navigate away (check email, blank out your screen to put your phone on your pocket, etc). 100% of the time when you return to the Roku app the app screen will be locked up (and shifted slightly up).
Here are my current versions (this problem has spanned multiple versions since October-ish 2024):
ios 18.3.1 iPhone Xs Max
Roku ios app software version 12.3.0.21421933.35
Seriously, this is an easy problem to replicate with the ios Roku app. Do the app developers have access to ios devices running the app and Roku tv’s? It is disappointing that it has persisted this long. Is there a way to schedule a chat with a technical person so relevant information can be conveyed? It seems like the forum responses are just for optics and not really doing anything.
Hi, I’m having this same issue. It started in November when I upgraded from and iPhone 11 with an older iOS and Roku app to an iPhone 13 Pro with the latest iOS and Roku app.
phone: iPhone 13 Pro
iOS: iOS 18.3.1 (22D72)
Roku: 12.3.0.21421933.35
symptoms: open Roku app, swipe up from bottom of screen, swap to any other iOS app, swipe up return to Roku. Roku app is frozen. Only solution is to force close by swiping up and reopening app
uninstalled and reinstalled app with no improvement.
Thanks for chiming in, Help_needed_plz!
It looks like you're having trouble with the Roku Mobile App, too. We're here to assist.
We appreciate you sharing these details here. We'd be happy to pass this on to the team, and we'll keep you posted.
Stay tuned!
Thanks again,
Roku Community TeamDoes anyone know if this was fixed? Why do I have a mental image of a bunch of overseas workers just repeatedly closing the ticket out / deprioritizing it. Maybe the original devs are no longer around and no one knows how it works.
Just curious. I'm on the verge of just investing in a nice headset for my Nvidia shield at this point. This was the one feature keeping me on Roku.
