Remotes

[prisonerdrw]

All of that info is in this thread already. Scroll up. Serial number YK00F3506030. Again, this is a 5 year old TV but the remote is the issue. Maybe stop messing with something that worked before and doesn't work now.

[RokuJanadeeK]

Thank you for the follow-up, @prisonerdrw.

We have already collected and forwarded the data that you have provided. Rest assured, our appropriate team will look into this one.

We appreciate your patience in the meantime. Let us know if you have other inquiries.

Regards,
Janadee

[prisonerdrw]

While you're working on that, my TCL 4K TV with Roku is also having issues with another voice remote.

I mean seriously, what is wrong with these things?

[RokuERey]

@prisonerdrw,

We appreciate you keeping us informed!

Our team is currently looking into this and what causing it. With this more information, they will be able to investigate this more thoroughly.

We'll take it from here and forward this to them so they can look into it more.

Best regards,

Rey

[prisonerdrw]

So, it's been 48 days.

Took out the voice remote again.

Same problems.

When are you going to give up and recall the glorified paperweights or give me the $40 for the two remotes that don't work at all?

[RokuJechealR]

Hi @prisonerdrw,

Thanks for following up!

Please note that the team is hard at work investigating the issue; we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.

We appreciate your patience while we investigate this issue.

All the best,

Chel

[amueller]

I am having the same issue. when i pair this remote to my Onn TV, it plays music but never stops on all 3 tries unless i lie to it. It has something to do with that TV pairing BUT i can turn TV on and off and volume and mute work perfectly

[verywisegnome]

I'm adding onto this. I started getting the same message on my TCL Roku TV:  "For a better experience, try pairing your remote again". I made the mistake of following that suggestion and did so.  Now my remote won't work except for the power button. Replacing batteries, restarting / unplugging the TV, trying to resync, etc, and nothing has worked to get my remote functioning again.

[Emissary35]

These remotes are terribly designed, the software running them is garbage and full of bugs and the moderators here who 'help' don't really do anything but repeat the same stupid questions and give the same suggestions you've already tried and don't work. Roku is a joke of a company, I'm sick of my remote problems I've posted about on other threads that have still gone unresolved for weeks.

[RokuEuniceL]

Hi @amueller @verywisegnome,

Thank you for posting here in the Roku Community!

We understand you're having problems with your Roku remote. We will work with you to know what went wrong so we can assist you further and fix the issue. Please provide us with additional information so we can look further into this.

• When did the issue start?
• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID. When you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID.

Once we have this information, we will be able to investigate further.

Best regards,
Eunice