Remotes

[AuntBee65]

Ive never had any issue with it before, and I put new batteries in, still nothing. I can't do anything with it. I am currently using the remote on my mobile app (on phone). any advice? magical info?

[RokuJharra-Q · Accepted solution]

Hi @AuntBee65,

Thank you for reaching out to the Roku Community!

It seems that you're attempting to re-pair your Roku voice remote. No need to worry; we're here to help! Before we move forward, please check what type of Roku voice remote you have. (Refer to the picture below) 

Note: If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. 

 If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds to pair the remote.

Here are some troubleshooting steps that can help you resolve the issue:

Since you have the Roku mobile app installed, or another Roku remote that works with your streaming device, use the following steps to put your device into pairing mode from the Settings menu.

1. Press Home on your working remote or from the Roku mobile app
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Add devices
5. Select Remote
6. Select Continue
7. Follow the on-screen instructions to pair your voice remote again.

Please let us know if the issue is fixed or reply to the thread for further assistance. We will be glad to help you.

Thanks,
Jharra

[5497]

i did all that and it still not working

[5497]

it is still not working

[RokuJharra-Q]

Hello, @5497! Thank you for sharing your concern in the Roku Community.

We sincerely appreciate your bringing this issue with your Roku remote to our attention. To assist you better, could you kindly provide us with a few details?

• The specific issue you are encountering with your Roku remote.
• Model of your Roku remote.
• Provide the date and location where the remote was purchased.
• The serial number of the device that is currently paired with the remote.

Thank you for your cooperation, and we look forward to helping you resolve this matter!

Best regards,
Jharra

[AuntBee65]

It has been fixed and all is well! Thank you for your attention to my issue. 

[RokuJharra-Q]

Hello, @AuntBee65 thank you for keeping us posted!

We truly value your contributions, including your posts, updates, reports, and feedback regarding the issues you've encountered with your Roku remote. We are pleased to learn that everything is now functioning smoothly for you.

If you require further assistance, we encourage you to:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your understanding and continued participation in our community!
Happy Streaming! 💜

Best regards,
Jharra