Remotes

[Amelia70]

You must be persistent email support best yet go to website to ask for how to set up roku keep saying you need more help to get to a chat with support file your issue you should get a support ticket keep emailing until they send a replacement tell your story as you do here also file a complaint with BBB and they will also contact roku for you don’t give up

[joeyk]

Serial # X01000EWJUF1

Roku Ultra. 4800 x

[RokuKariza-D]

Hey @joeyk

Thanks for bringing this to our attention.

Could you tell us first the exact issue you're experiencing? Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[joeyk]

In less than a week the battery levels drop down to 3%. That is the message that comes on the screen. This has been occurring for the past 2 months. 

[Amelia70]

If your roku is under warranty less than a year follow online help on website to chat and get a complaint on record  for a replacement  

in interim put in new batteries and remove after each use don’t leave in 

[RokuKariza-D]

@joeyk

Appreciate the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[Dabs]

Having same battery drainage issue with Roku express 4k+ .. still under warranty. 

Have tried the solutions listed & still is draining in a couple days. Is this just defective?

Serial# X0160082STH8 

[Amelia70]

Yes it is see my posts to contact customer support they will replace if you are persistent don’t give up

[Dabs]

Could not find any chat option only return instructions

[RokuKariza-D]

@Dabs

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza