Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jakejagz
Level 7

Re: Roku remote batteries draining daily. Is there a remedy?

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Thanks for your response. Yes I have taken out the batteries and re-inserted them. My Roku is built into my TCL TV. Where can I find the information you are requesting? Appreciate it. 

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ttruong
Level 7

Re: Remote draining batters and requiring constant reseating

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@RokuKariza-D I've also started facing the issue where my remote drains its batteries within a few days.

Model: 4640X - Roku Ultra

Serial number: YP002F496367

Software version: 11.5.0 build 4235-29

 

Any help would be appreciated. Thanks.

TMT

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote draining batters and requiring constant reseating

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@Jakejagz

Thanks for the reply.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

You can contact them here: TCL Support


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote draining batters and requiring constant reseating

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@ttruong

Thanks for the post.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ttruong
Level 7

Re: Remote draining batters and requiring constant reseating

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@RokuKariza-D ok. Thanks for the response. This is pretty disappointing since I'm pretty sure that the issue is probably due to a software update that was pushed to my device since this issue started occurring around when the last software update occurred. Is there anything in the warranty that protects me from Roku pushing bad software?

NotHappy3
Level 9

Re: Remote draining batters and requiring constant reseating

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Please be advised that this issue is with ROKU REMOTES!@

Are you people THAT ignorant, or do you just naturally have a don't shive a git attitude??

This is an issue with ROKU REMOTES that ROKU refuses to address, and I for one will do all I can to cost ROKU every potential customer I can by any legal means!

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NotHappy3
Level 9

Re: ROKU remote draining batters and requiring constant reseating

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he only thing we customer understand is that ROKU and all ROKU employees are play fast and loose with the truth, and do not care one iota about the customer, only how much $$$$$ they can RIP OFF!

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JakynTyson
Level 7

Re: Why is my Roku remote draining batteries and how to fix?

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@RokuKariza-D  My batteries have started dying the day after I replace them.

Model Number 3811X
Software Version 11.5.0.4235
Device ID 2559D9507724
Serial Number YHO09S507724

Please advise.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Why is my Roku remote draining batteries and how to fix?

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Hi @JakynTyson

Thanks for bringing this to our attention.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Arkangel1975
Level 8

Re: Why is my Roku remote draining batteries and how to fix?

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Ok, so I tried all those solutions and nothing worked.   I started getting curious as the battery indicator started flashing up on the screen when it was just sitting there.   I am not sure of the exact model of my remote but it is the one with a headphone jack but it is not a voice remote.   In 2022 it was almost 7 years old (I think).   The remote uses 2 AA batteries.   I also noticed the batteries were getting warmish, not dangerously hot but just warm, so I started suspecting a short or failed motion control chip.   For the record, this remote did not have a motion control chip.

MY SOLUTION (and it worked!!!)

At first I knew this was not batteries as the remote in the course of a month killed a 24-pack of Duracell Procells that were only a couple of months old.   My firmware was the latest version as well.

So I decided to take it apart as I have had other devices where the rubber decayed and stopped working.   There is one screw in the middle of the battery compartment, after removing that I had to take a small flathead screwdriver and pry it apart.   It popped apart pretty easily.   There are several components inside.   A circuit board that needs to be popped out, 2 rubber pushbutton modules, and 2 clear plastic "sheets" with little metal contacts that connect with the circuit board.   The inside was disgusting (it was 7 years old).   I cleaned the inside with alcohol hand cleaner (thank you COVID) and an old toothbrush.   I wiped down both sides of the clear pads and the contacts on the circuit board.   I rinsed everything and dried it out.   Reassembled the remote and installed the batteries.  Everything started working fine and it no longer kills batteries.   It works like new even though all the buttons are worn off.

DISCLAIMER

I am not an employee of Roku or its parent company or any of its subsidiaries.   I do not recommend using alcohol on the parts as it can damage plastic and rubber, you can just use water and a paper towel.

I take NO RESPONSIBILITY for any damage you may do to your remote attempting this, DO NOT do this if you do not know what you are doing.  I also take NO RESPONSIBILITY for anyone hurting themself.  You have been warned!!!

Again, if you are not comfortable with any of this, do not do it!

If you have any questions, you can email me at vindalootiger (at) gmail dot com and I will do my best to help.   If I get time I will post a link to a complete teardown of the remote.