Remotes

[Todd4foot1]

I am experiencing this same problem for a month or two now.  It worked fine for several years and now this.  It is ridiculous!  I have re-paired a dozen or more times.  I have also done a factory reset, as some in the community have suggested.

My serial number is: YP004H795283

Any assistance you are able to provide will be GREATLY appreciated.  2 AA batteries per week really adds up ($$$).

Thank you,

Todd Williams - [personal information removed]

[RokuKariza-D]

Hey @Todd4foot1

We sincerely apologize for the inconvenience this has caused you.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thank you for your understanding.

All the best,
Kariza

[Wjova]

@RokuKariza-D 

hi, posted Tuesday with details, can you assist please?

Roku Express 4K+ s/n x016004verca batteries lasting less than 7 days would appreciate a solution 

[Anvil_fire]

Why didnt Roku offer to replace the remote for free when it was under warranty???.  Too little to LATE!!

[winston3338]

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@Anvil_fire wrote:

Why didnt Roku offer to replace the remote for free when it was under warranty???.  Too little to LATE!!

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That's what Roku has always done with their products. They have always ignored our complaints. The only reason customer service is answering is because they flooded the market with their Roku TVs. They are great TVs but they are are built as cheap as possible. Now they have all kinds of TV company partners and tons of money but they still put out half-ass products.

[RokuKariza-D]

@Wjova

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[dbcell]

I'm having the same issue.  Who do I contact?

[dbcell]

My roku remote is running through batteries and its not a year old

[Wjova]

@dbcell 

Contact @RokuKariza-D  with your model and S/N. 

[RokuMary-F]

Hi @dbcell,

Thanks for posting in the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

Please keep us posted.

Best regards,
Mary